When your IT systems need maintenance, you don’t always have to have an IT engineer visit your worksite. Instead, consider the benefits of remote support. Remote support is defined as IT systems maintenance that is done to your computer systems by an engineer who, instead of physically working on your machines, will access and support them from an offsite location.

What Can Be Done Remotely?

Most support that is traditionally offered at your worksite can be done remotely by engineers that access your servers and workstations through an internet connection. Examples of common remote support tasks are:

• Fixing application errors where a user can’t get a program to operate the way it should. “My Word document froze up and I haven’t saved it yet.”
• Repairing or establishing connections between computers and printers.
• Installing application updates such as service packs and patches that are frequently offered from software vendors.
• Restoration of lost and deleted files. “I don’t know what happened to the presentation that I created. It’s just gone and I need it in ten minutes.”

How Is It Done?

Remote support is available as long as your computer system will start and it has an internet connection. The IT engineer will use the internet connection to gain access to your IT system through a software application. Once access has been established, the engineer can work on computer as if he were sitting in front of it.

How Secure Is It?

Remote support is extremely secure. It uses advanced encryption that protects the internet connection and your computer from viruses and other malicious attacks. “LogMeIn” and “RDP” are two tech industry preferred remote access applications.

How Does It Save Time?

Remote support is flexible, allowing regular support to be scheduled for your convenience. It also guarantees that your immediate computer problems can be addressed in minutes. You won’t have to wait for an engineer to travel through rush hour traffic to fix a printer problem. With remote access, the engineer can fix your problems remotely and in less time than it would take you to brew a pot of coffee.

Is Remote Support Affordable?

Remote support is an affordable solution for standard support and for unscheduled computer emergencies.

Is Remote Support Right For Your Business?

Remote support can be part of your IT maintenance program or it can be the complete program. If your IT network is stable, complete remote support is an excellent option. For IT systems that require customized care, remote support can be a great way to take care of system updates and minor problems while also saving money. To learn more about how to include remote support in your IT plan, please contact All Covered.

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